For a limited time, New Yorkers who had their SNAP or Cash Assistance benefits stolen due to “skimming” can apply to have stolen funds returned to them.
Skimming is a form of electronic theft. If you used your EBT card at an ATM or store where the card reader contains a nearly invisible skimming device, your EBT data can be copied. This allows your benefits to be used by a third party in another location. Often victims of skimming only find out that their benefits were stolen when their balance suddenly decreases or they check their EBT transactions and they learn their benefits were used in a different borough or different state.
Anyone who has had SNAP benefits skimmed on or after October 1, 2022.
Anyone who has had Cash Assistance benefits skimmed on or after January 1, 2022.
Note: You do not need to have an active SNAP or Cash Assistance case to be eligible to receive a replacement.
SNAP stolen pre-October 1, 2022?
If you lost SNAP benefits before October 1, 2022, you cannot use the process described here to obtain reimbursement. This process is only available to seek reimbursement for SNAP benefits lost on or after October 1, 2022.
What can I do to seek reimbursement for SNAP stolen pre-October 1, 2022?
Right now, there is nothing that you can do. However, The Legal Aid Society is pursuing a lawsuit, Chen v. Vilsack, which, if successful, may result in you being able to get reimbursement for SNAP benefits stolen prior to October 1, 2022. The Legal Aid Society will update this KYR when we have any news to report on Chen. You do not need to sign up or register now to be eligible for relief through Chen, but if you lost your benefits on or after October 1, 2022, you cannot wait for Chen, you need to submit a claim for reimbursement described in this KYR.
It depends on when your benefits were stolen:
To make a claim, you need proof that your benefits were “skimmed.” There are several ways to get the proof you need. Please note if you have already taken Steps 1 and 2, you can go straight to Step 3. See below:
Report your card as stolen* to EBT — Go to https://www.connectebt.com/ or call EBT Customer Service at 888-328-6399 to report your card as stolen. Once you report your card stolen, you can’t use it. You will be sent a new card to use that you should receive within 7 days.
*Even if your card was not physically stolen, you must report it as stolen to indicate that the benefits on your card were electronically stolen.
Obtain your EBT Transaction history — Identify the transactions that were fraudulent (made by someone other than you) by using either of the following 2 options:
Option 1: Check your EBT history at connectebt.com or by downloading the ConnectEBT mobile app.
Option 2: Call EBT Customer Service at 1-888-328-6399 to hear your last ten transactions, or speak with a live customer service representative.
Submit a claim for Replacement Benefits — To submit a claim, you will need your Client Identification Number (ID Number on your EBT card), your case number, and EBT transaction history.
Option 1: Submit a claim online; or
Option 2: Visit your local Center to request a paper copy, fill it out, and submit it at the Center.
Option 3: Request a paper copy and mail the claim to:
Department of Social ServicesP.O. Box 02-9121Brooklyn GPO, Brooklyn, NY 11202
You can get a paper copy online here, by visiting your local Center, or by calling Infoline 718-557-1399 to request a form be mailed to you.
It may take up to 4 weeks for you to receive a notice in the mail of the agency’s decision. If your claim is approved, the benefits will be loaded onto your EBT card.
If your claim for replacement benefits is denied, you have the right to a Fair Hearing if you disagree with the determination made. You can request a Fair Hearing over the phone at 800-342-3334. You can also request a Fair Hearing online or by mail by following the instructions found here. You will then receive a notice telling you the time and location of your hearing.
This information is also available for download in English and Spanish.
For more information, please visit HRA’s website.
You can also call our Access to Benefits helpline at 888-663-6880 Monday through Friday from 10:00 a.m. to 3:00 p.m.
The information in this document has been prepared by The Legal Aid Society for informational purposes only and is not legal advice. This information is not intended to create, and receipt of it does not constitute, an attorney-client relationship. You should not act upon any information without retaining professional legal counsel.
Last Updated: 12 September 2023
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